Damage Recovery System

Newport Systems has successfully recovered millions of dollars for our intermodal and transportation customers through our equipment Damage Recovery System (DRS). DRS can be an add-on service feature to both the Web Estimate System (WES) and Trailer Management System (TMS), or it can stand alone, combining automation with our staff’s expertise for back-end service support and collections on:

  • Customer or trucker abuse damage;
  • Depot and terminal handling damage;
  • Shipper or consignee load damage;
  • Rail and line transit damage.

In the damage analysis and billing process you set the damage criteria, have complete control of all account communications, and receive analytics and monthly reporting via a custom web portal. To meet existing contract and business rules, speed of communication is a critical element in this intense cost-recovery process.

The DRS, as an extension of your back office, capitalizes on automation so that we can investigate efficiently and effectively. It also delivers split billing damage charges for leasing companies.

With the DRS and the support of Newport staff, you can get the critical information necessary to recover dollars to your bottom line.